Reparairs and other services

For the return of products and also for questions about the processing status of repairs or complaints that have already been sent in, please contact our service department. For structured processing with clear and personalized identification, we will manage your service case, if desired or requested, under an assigned RMA identification number communicated in advance or with the confirmation of receipt of goods.

Test and measuring equipment must be regularly checked, calibrated and, if necessary, adjusted. For your quality assurance system with test equipment management, for compliance with standards, guidelines and certifications, Steinmeyer Mechatronik GmbH offers you inspections, factory calibrations and repairs of contact wire measuring devices in accordance with the criteria of DIN EN ISO 9001. You increase the quality and service life of the overhead contact line systems, avoid rework and protect yourself against possible claims for replacement.

If the contact wire measuring devices are used under normal conditions, we recommend a test interval of 2 years. For measuring devices used for installation work under extreme construction site conditions or for quality assurance of measuring services, the test interval may need to be shortened.

Checking, inspection, maintenance, refurbishment or repair of contact wire measuring devices - our range of services:

• Flat rates for inspections only
• Cost estimates for repair work
• Checking functional parameters and tolerances
• Visual and electrical inspection, firmware updates
• Cleaning, preventive maintenance
• Replacement of defective or worn parts
• Proof by test report and inspection sticker
• Documentation of services performed

More services:

• DAkkS or factory calibration in accordance with DIN EN ISO / IEC 17025 on request
• On request, monitoring of the test cycles of customer devices
• Rental devices in the event of failure of one of your devices, to bridge the repair period or if only occasionally required. Note: If required, please clarify availability with us before the desired start of the rental period.
• Technical advice and instruction on site